Product returns

The customer can return the products if we mistakenly send the wrong products or products of poor quality. Returned products must be in perfect condition, sealed in their packaging, complete and without any damage. The packaging of the returned product must be the one that originally accompanied the product and must be in perfect condition.

Product return without obligation to explain. The customer has the right to return the products purchased at no cost and without having to explain the reason for their decision to return the products within fourteen (14) calendar days from the date of receipt. In this case, the customer will be charged the stated return cost.

Before sending the product, please contact us by e-mail or by phone.

Returns will only be accepted after inspection of the product to be returned. The product must be in the exact same condition in which it was delivered without the original packaging having been tampered with.

In all cases involving returns, it is the customer's responsibility to return all documentation accompanying the product intact and in perfect condition (e.g. Invoice Receipt, Retail Receipt, marketing materials or any other promotional materials, etc.).

Security & Privacy

All information related to users’ personal data is secured as confidential by complying with the applicable legislation on safeguarding personal data. The security of the Online Shop is achieved through the following procedures:

Customer identification: 
There are two codes used to identify the user/customer:

A) the Username and

B) the Password

Each time users/customers enters these, they gain access to their personal information in complete security. They are given the opportunity to change the password as often as they wish. Users are the only ones who have access to their data through the above passwords and they are solely responsible for keeping it secret from third parties. In case the password is lost or leaked, users must notify us; otherwise, we are not responsible for the use of the password by an unauthorized person. Our online store in no way discloses or makes public the personal data and information pertaining to users/customers. Personal data is used exclusively for the proper execution of transactions

Ensuring the confidentiality of the transfer of your personal data: The SSL-128bit encryption protocol is used to ensure the confidentiality of data transfer.

Encryption: From the beginning to the end of the on-line session with the online store, all user/customer information and personal data are encrypted using the 128-bit SSL encryption protocol. Encryption is essentially a way of encoding the information until it reaches the recipient, who will be able to decode it using the appropriate key. Every time users log in to the online store, all communication between the user's computer and our website is encrypted using a 128-bit key.

Login Usernames & Passwords: To log in to the online store, users use two pieces of information: the Username and the Password. The online store allows users to change their password as often as they wish.

Personal Data – Confidentiality of Transactions: Data pertaining to users (name, e-mail address, home address, landline phone, cell phone, etc.) and their transactions with the online store are considered confidential. When providing their data as part of their transactions, users consent and accept the forthcoming processing of these personal data for the needs of smooth and easy transactions between the parties, as well as the transmission of these data to recipients who will be specifically identified and are the employees of the company responsible for the execution of the contract. Users are assured that only authorized employees have access to the transaction information and only when this is necessary, e.g. for the processing of orders. Our Company undertakes not to disclose the data of customers and their transactions, unless it has their written authorization, or this is required by a court order or a decision by another public authority.


We use cookies for the best possible operation of our website, proper user browsing, the connection to and navigation through the pages, as well as for providing advertising content.
Cookies are also used to analyze how visitors use our website, how they browse or if they experience a problem. All information collected by these cookies is anonymous and is only used to improve the structure and content of the website.

Cookies are stored on the user's computer and can be removed at any time. In each browser, either in Settings or in Privacy and Security, you will find your browsing history and you will be able to delete it if you wish. Cookies do not store e-mail addresses or phone numbers.

The cookies we use are:

A) Strictly Necessary Cookies

These cookies are necessary for the proper functioning of our website and to enable the user to browse it and use its features, such as access to secure areas of the website. Without these cookies some of the services and functions of the website, such as shopping cart or online payment, cannot be provided.

B) Performance cookies

These cookies collect information about how visitors use the website, for example, which pages they visit most often, and whether they receive error messages from websites. These cookies do not collect information that identifies the visitor. All information collected by these cookies is aggregated and therefore anonymous. They are only used to improve the way the website works.

C) Functionality cookies

These cookies allow the website to remember the choices made by the user and provide more personalized functions. These cookies can also be used to remember changes made by the user on the website or used to provide services requested by the user, such as chat or the use of social media.

D) Targeting/advertising cookies

These cookies are used to provide ads (Google adwords, Facebook) more relevant to the users and their interests. They are also used to send targeted advertising or offers, to limit the number of advertisements shown, and to help measure the effectiveness of advertising campaigns. They are usually placed to remember your visit to a website and share this information with other marketing channels.

By disabling cookies or withdrawing your consent, website features will not be available.

Deleting personal information

Your personal information is permanently deleted at your request and is not provided in any way to anyone.